Why Your Fill Rate Dashboard Lies: Decomposing Service Failure to Understand Root Causes
- Jun 11
- 1 min read
Service Failure Root Causes: Look Beyond OTIF, Case Fill, and Perfect Order
Every supply chain leader celebrates the same metric. Few of them even understand it!
When a board asks, "how are we serving our customers?", the answer comes back as a single number — Case Fill, OTIF, Perfect Order. Green dashboard. Smile. Move on.
But a single number is a verdict, not a diagnosis. 🔍
When that number slips — and it always does — the organization reaches for the same three tired levers: more inventory, more expediting, more apologies. The cost of balloons. The customer still churns. And the root cause stays untouched.
After two decades working with global supply chains, I've come to believe this: you cannot fix what you have not decomposed.
If you just want to use it as an excuse to create massive investments and big software projects, your job as the supply chain leader may be at risk!
A green dashboard means nothing if you can't explain what's behind it. Contact us to decompose your service metrics into actionable root causes.
Comments